How to book and important things to know: (actually we only accept VISA CARDS)
We
accept bookings per e-mail but we need prepayment (Visa). We only need the Credit Card Number and the expiration date and
a statement that you authorize us to charge the fare.
Baggage allowance: 1 Carry-on baggage per passenger plus personal
items are free of charge. All other bigger pieces pay U$ 10.00 each. You can pay for your baggage when you buy your ticket
or pay in cash before check in. In case you pay in cash before check in please have the right amount in US$ ready.
No
discounts for children - although infants (= less than 2 years old) are free (infants do not have an own seat –
they go on the legs of their parents)
You have to be aware that our cancellation policy is: No refund in
case of NO SHOW or when cancelled or changed 24 hours before scheduled departure time. 50 % refund when cancelled or changed
between 24 and 48 hours before scheduled departure time. 100 % refund in case of cancellation before 48 hours of scheduled
departure time. You can buy an insurance for U$ 20.00 for possible delayed international arrivals. In case your international
flight is more than 30 min. delayed and you would not be on time to catch our domestic flight we will refund your money. (Delays
have to be at the final destination in Dominican Republic)
Prices may change because of unstable fuel
prices. Price changes will not apply for already bought tickets.
There will always be a slight difference
between the amount you authorize us to charge and the actual amount you will see on your CC statement. We cannot charge in
US$ but only in RD$ Pesos (the local currency). We have to apply an exchange rate which allows us to compensate for exchange
rate variations and allows us to buy the US$ with the Pesos amount we charge from your CC. So the actual charges will almost
always be slightly higher. We also offer to pay your tickets per US$ transfer to the following account:
Banco Coresponsal:
Bank of America
Miami, Fl.
ABA 026009593
SWIFTBOFAUS3M
A favor de:
Banco BHD S.A.
BCBHDOSDXXX
Cta. No.: 1901533475
Para Credito a:
Nombre del cliente: THOMAS KARRER
Cuenta
No: 7841-0274086-003-1
Please
give us the flight number and scheduled arrival or departure time if you arrive or depart on an international flight.
If
possible give us please some contact information (Cellular).
Please be 30 min. before scheduled departure
time at the airport and ask for a representative of Takeoff:
in Punta Cana (PUJ) at domestic terminal
(= about 0.5 miles to the west of international terminal, - we recommend to take a cab – they charge U$ 5.00)
in Puerto Plata (POP) at domestic terminal (it is the same terminal
as international – just go to the left side where the smaller aircrafts are parked)
in Samana - El Portillo (EPS) (we have an own counter there – this airport is only domestic
and operates only during daylight hours – ask for Ralphy)
in Samana - Arroyo Barrill (ABA) (this airport is only domestic and operates only during daylight hours – ask
for Agustin)
in Santo Domingo - Higuero (JBQ) (go
to the counter of "VOLAIR")
in Santo Domingo
– Las Americas (SDQ) (if you arrive with and international flight look out for Dario, Victorino or Camilo –
they are looking for you with a sign of Takeoff – in case you don’t see them go to the second floor with the electric steps
and ask for them at the general information counter (“Servicio al Cliente”) – it is right in the middle
and easy to find.). If you arrive by car then go to the second floor to “Servicio al Cliente”)
If
you reserve per mail – then PLEASE – use the same mail (reply option) for all communications – there are
clients they use the new mail option or use different mail addresses instead of using the reply option for inquiries and don’t
realize that they get me totally crazy. – We have about up to 50 mails daily to work on and to answer – I
need to know what we talked about in former mails – so NEVER - NEVER switch to NEW MAIL or change your mail adress when
you figure something out with us or book something. Sometimes mails are a bit tricky and don’t arrive because of the
Junk mail filter etc.. So – if you don’t hear from us within 48 hours then please call the office (809-552-1333)
and check out your reservation status.
The easiest mails are like the following:
Please reserve and charge the following:
2 pax Michael Rought 11.02.09 JBQ PUJ 08:15 am (we arrive on Delta Flight 753 at
03:30 pm the day before)
2 pax Michel Rought 18.02.09 PUJ JBQ
09:15 am (we take the Delta Flight 893 at 02.30 pm the same day)
Our Cel phone is 792-999-0000
Please charge
VISA for the amount of U$ 320.00: CC: 5467 8889 0000 2233 (exp 05/09)
I read and understood your cancellation policy.
We then confirm as soon as we have charged
the CC and there is no ticket number or flight number necessary – I will answer like the following:
Hi – your flights are confirmed and charged
